Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. 

If you would like any additional information about a product before making a purchase, please get in touch with us; we have a friendly, experienced, and very knowledgeable service team.

Our return/refund policy is listed below; please read it thoroughly, and contact us at support@shuhorny.com if you have any questions.

ORDERS RETURNED WITHIN 60 DAYS

Any/all items purchased from Shuhorny and/or any of its affiliates must meet the following requirements to be eligible for a refund or exchange:

• Item(s) must be in original, brand new condition.
• Item(s) must be shipped back within 60 days of the original delivery date.
• Return must include a Return Authorization (RA) number, which can be acquired by emailing us at support@shuhorny.com
• The buyer must understand and agree to pay for shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
• Item(s) must be returned in full or will otherwise incur additional processing fees. 

Shuhorny reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us.

Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for lost or damaged items while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the buyer's sole responsibility and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada.

ORDERS RETURNED AFTER 60 DAYS

Connect with us and we will make you whole. 

NOTICE

Shuhorny reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Shuhorny and its affiliates reserve the right to refuse a return for any reason.